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How long will it take for my order to arrive?

Please allow for up to ten working days within Australia.

What do I do if I have a problem with the post?

Ugg Australia uses Australia Post for all online orders, you order will be allocated with a tracking number. Please allow 7 business days for your order to arrive. Alternatively it is possible to log on at Australia Post to track a parcel using the tracking number.

Can I wash my UGG boots?

Mubo UGG Australia do not recommend washing boots, as they are essentially footwear. Unless you are particularly skilled in washing suede shoes we would not recommend to do so as results vary.

Does protector spray protect my boots from water?

We recommend you use protector on your boots before wear to help with water resistance. This will help to protect against watermarks but does not mean you can use your boots like scuba gear. It’s still a suede product and needs extra care. Genuine double face sheepskin can never be 100% water resistant because it’s a natural product. Be wary of brands claiming their products are ‘water proof’ usually dangerous chemicals are used to make a material behave in a way that it is not naturally designed to.

Love Nature ~ Enjoy Life ~ Believe Hope ~ Trust MUBO